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Here is the City’s 311 portal with everything you need to know about non-emergency city services and how to contact them for help.

Your Registered Community Organizations (RCOs)serve as the community’s voice when it comes to zoning and development. Check out this map to see every RCO in the City. Or see below for a list of RCOs in Philly (click on the first item on the list: “Accepted RCOs.”)

Your Councilperson can help the community take care of larger scale issues like ordinances, policy, and legislation. Find out who represents you on the City Council and reach out.

Here you can find instructions on how to sign up to comment on Council meetings and how to speak at public hearings. You can review the agendas on the calendar here and watch meetings live here.

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Solutions for better citizenship

One of the founding tenets of The Philadelphia Citizen is to get people the resources they need to become better, more engaged citizens of their city.

We hope to do that in our Good Citizenship Toolkit, which includes a host of ways to get involved in Philadelphia — whether you want to contact your City Councilmember about the challenges facing your community, get those experiencing homelessness the goods they need, or simply go out to dinner somewhere where you know your money is going toward a greater good.

Find an issue that’s important to you in the list below, and get started on your journey of A-plus citizenship.

Vote and strengthen democracy

Stand up for marginalized communities

Create a cleaner, greener Philadelphia

Help our local youth and schools succeed

Support local businesses

Join us at our next event

A Conversation with Jean Chatzky

We’ll be at the Fitler Club Ballroom September 14 from 5:30 to 7:30pm for the launch of New York Times bestselling author, former TODAY show financial editor and HerMoney founder Jean Chatzky’s new book, The Forever Paycheck: The New Retirement Strategy to Spend More, Worry Less, and Never Run Out of Money.

Chatzky will be in conversation with Citizen Media Group’s Executive Director/Editorial Director Roxanne Patel Shepelavy. A book signing will follow. Admission is $5, but free to Change Philly Movement and Fitler Club members.

RSVP here!

Guest Commentary

Stopping Crime Starts at Home

Could proactive community involvement have prevented the horrors at Chew Avenue and Ada Lewis Middletown School? A state lawmaker believes so

Guest Commentary

Stopping Crime Starts at Home

Could proactive community involvement have prevented the horrors at Chew Avenue and Ada Lewis Middletown School? A state lawmaker believes so

The June arrest of Eugene Horsch and the horrific information we’ve learned — and continue to learn — is yet another tragic reminder that public safety requires us to be proactive and not reactive.

The Chew Avenue home, owned by Horsch’s father, R.C. Horsch, until his death last year, was often cited by neighbors as a problem in the neighborhood, with windows boarded up and a hole in the fire-damaged roof; it was a known source of drug sales and other suspicious activity.

This house was more than just an eyesore; it’s since been called a literal “house of horrors.”

While the condition of Horsch’s house was not the cause of the horrific acts that took place there, it created the perfect cover for the macabre events we’ve recently learned of.

This isn’t an isolated case unfortunately. It’s reminiscent of the tragic murder of Kada Scott last year where her remains were found at the vacant Ada H.H. Lewis Middletown School, one of the School District’s 20 vacant properties.

The nature of city life is busy and leads people to believe that any given problem has already been handled or will be eventually, and these neglected properties become a permanent part of the landscape.

So that leaves us asking: Who should be the heroes that keep tragedy at bay? The answer is all of us. Community safety starts with recognizing problems before they become emergencies, how to report the problem and how to follow up to ensure it was resolved quickly.

In Philadelphia, our reporting system is Philly 311. You can report an issue by calling 3-1-1 or using their online portal. Either way, you can track your report to stay updated on the progress.

If you track your report and don’t see progress, this is where it’s helpful to know how to make sure it gets done. Go to frontline leaders in the community like block captains who can identify quality of life issues on your immediate block.

Community safety starts with recognizing problems before they become emergencies, how to report the problem and how to follow up to ensure it was resolved quickly.

Your neighborhood’s Registered Community Organizations serve as the community’s voice when it comes to zoning and development, when projects are proposed RCOs will organize public meetings to gather community input and answer questions.

Your representatives on City Council and in Harrisburg are here to help with large scale issues such as ordinances, policy and legislation.

For example, I recently voted for a bill that was signed into law (Act. 29 of 2026) that would require property owners to submit legitimate contact information so they can be held accountable for property maintenance and safety issues.

Civic engagement isn’t just casting a ballot on Election Day — it’s knowing your neighbors, building connections with local leaders and being able to recognize when something isn’t right and knowing where to report it.

The other side of fostering safe communities is having faith in your elected officials. We work for you and if we are not holding up to that responsibility, your power is at the ballot box.

This is how civic engagement can be a useful tool to enhance public safety.

By working together on every level, we can turn vacant homes into affordable housing, vacant and overgrown lots into community gardens and more.

I encourage you to go out and meet your neighbors. I and other lawmakers often partner with community organizations and police districts to host town hall meetings on a variety of topics, so make sure you come to the next one and invite a friend or neighbor.

Join your local town watch and if there isn’t one — get together with neighbors and set one up. When we work with one other and play our parts, we can make our neighborhoods safer block by block.


Darisha K. Parker was elected to serve her first term in the Pennsylvania House of Representatives 198th legislative district in November 2020. The lifelong Northwest Philadelphian sits on the Aging & Older Adult Services, Agriculture & Rural Affairs, Children & Youth, Insurance, and Rules committees and is vice-chair of the PA Legislative Black Caucus.

The Citizen welcomes guest commentary from community members who represent that it is their own work and their own opinion based on true facts that they know firsthand.

THE CITIZEN EXPLAINS HOW PHILLY WORKS

FBI agents from the Evidence Response Team and the Technical Hazards Response Unit carry out investigative operations at a residence in the Olney neighborhood of Philadelphia, Pennsylvania, on June 27, 2026. Multiple law enforcement agencies are investigating after chemicals, ammunition and drugs were discovered inside the home. A 44-year-old suspect was taken into custody on drug and firearms charges as authorities continued collecting evidence at the scene. (Photo by Kyle Mazza/Anadolu via Getty Images)

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