Topic: Citizen Mystery Shopper
How user-friendly is SEPTA’s schedule app?
In the latest installment of our Mystery Shopper column, a local student test-drove how easy, or not, it is to navigate the city via SEPTA’s app
Mystery Shopper: Is It Easy to Get a Real ID in PA?
In our latest Mystery Shopper installment, a local student test-drove how easy (or not) it is to get a federally approved source of identification.
Mystery Shopper: What the Hybrid?
Phase III of the School District’s back to campus plan launches next week—a colossal effort to give kids eight days of in-person learning. Our Mystery Shopper reviewed how it's going.
Mystery Shopper: Is it as easy to read and work in Philly as it should be?
Our mystery shoppers go online to get a library card and working papers for summer. How simple was it?
Mystery Shopper: Are Indego Bikes the Way to Go in Philly?
Our mystery shopper decided to try pedaling through the city with Indego bike share. How’d it go?
Mystery Shopper: Where’s the Courtesy in “Courtesy Towing?”
The City "courtesy towed" a Philly driver's car. Here, we evaluate the process for getting it back.
Citizen Mystery Shopper (Part 16)
What happened when we tried to pay taxes to the Philadelphia Department of Revenue
Citizen Mystery Shopper (Part 15)
We sent out mystery shoppers to test Philadelphia City Council and SEPTA. Here, the results.