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Topic: Citizen Mystery Shopper

Citizen Mystery Shopper (Part 13)

We sent out mystery shoppers to test Philadelphia City Council and SEPTA. Here, the results.

Citizen Mystery Shopper (Part 12)

On polling irregularities and Eagles parking mishaps

Citizen Mystery Shopper (Part 11)

On applying to a special admit school and for solar power.

Citizen Mystery Shopper (Part 10)

SEPTA can sometimes be difficult to navigate for anyone. But how is it for those with disabilities that require a wheelchair?

Citizen Mystery Shopper (Part 9)

Searching for Narcan and battling the bank

Citizen Mystery Shopper (Part 8)

The SEPTA Key card system is promising—when it’s not mind-numbingly perplexing

Citizen Mystery Shopper (Part 7)

We sent shoppers to test the city’s customer service. This is how the city did.

Citizen Mystery Shopper (Part 6)

Calling 911 in an emergency, getting a small business license, accessing court dockets and more

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