Mystery Shopper: How hard is it to get rid of illegal dumpsters?

Residents of one South Philly block tried for months to get the City to take action against businesses piling garbage on their street. Why is it so hard to get anyone to listen?

Mystery Shopper: How user-friendly is SEPTA’s schedule app?

In the latest installment of our Mystery Shopper column, a local student test-drove how easy, or not, it is to navigate the city via SEPTA’s app

Mystery Shopper: How hard is it to get street closure permits in Philly?

Moving? Throwing a block party? In our latest Mystery Shopper column, one Philadelphian finds out how to (temporarily!) keep people from parking on your street.

How hard is it to get a recycling bin in Philly?

In the latest installment of our Mystery Shopper column, a local student test-drove how easy, or not, it is to take the first step towards recycling.

Mystery Shopper: Is It Easy to Get a Real ID in PA?

In our latest Mystery Shopper installment, a local student test-drove how easy (or not) it is to get a federally approved source of identification.

Mystery Shopper: What the Hybrid?

Phase III of the School District’s back to campus plan launches next week—a colossal effort to give kids eight days of in-person learning. Our Mystery Shopper reviewed how it's going.

Mystery Shopper: Is it as easy to read and work in Philly as it should be?

Our mystery shoppers go online to get a library card and working papers for summer. How simple was it?

Mystery Shopper: Are Indego Bikes the Way to Go in Philly?

Our mystery shopper decided to try pedaling through the city with Indego bike share. How’d it go?