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We sent out mystery shoppers to test Philadelphia City Council and SEPTA. Here, the results.
On polling irregularities and Eagles parking mishaps
On applying to a special admit school and for solar power.
SEPTA can sometimes be difficult to navigate for anyone. But how is it for those with disabilities that require a wheelchair?
Searching for Narcan and battling the bank
The SEPTA Key card system is promising—when it’s not mind-numbingly perplexing
We sent shoppers to test the city’s customer service. This is how the city did.
Calling 911 in an emergency, getting a small business license, accessing court dockets and more