Citizen Mystery Shopper (Part 11)
On polling irregularities and Eagles parking mishaps
Citizen Mystery Shopper (Part 10)
On applying to a special admit school and for solar power.
Citizen Mystery Shopper (Part 9)
SEPTA can sometimes be difficult to navigate for anyone. But how is it for those with disabilities that require a wheelchair?
Citizen Mystery Shopper (Part 8)
Searching for Narcan and battling the bank
Mystery Shopper (SEPTA Key edition)
The SEPTA Key card system is promising—when it’s not mind-numbingly perplexing
Mystery Shopping City Hall (Part 7)
We sent shoppers to test the city’s customer service. This is how the city did.
Mystery Shopping City Hall (Part 6)
Calling 911 in an emergency, getting a small business license, accessing court dockets and more
Mystery Shopping City Hall (Part 5)
Getting free condoms, calling City Council, complaining to SEPTA and more