NEWSLETTER SIGNUP

Problem Solving Must-Reads: Bullied Teen Creates an App to Fight Bullying

Plus: Changing customer service to problem solving, and $100 million to fix America's school system.

Problem Solving Must-Reads: Bullied Teen Creates an App to Fight Bullying

Plus: Changing customer service to problem solving, and $100 million to fix America's school system.

Here at The Citizen, we do problem-solving journalism, looking for ideas and solutions to move the region forward and make a better city. Here are some other great ideas for solving the world’s problems, from media outlets around the globe:

Teen Makes ‘Sit With Us’ App That Helps Students Avoid Bullying

One California student who struggled in middle school is turning her adversity into positive change for others. She sat alone at lunch every day, and quickly became a target for bullying. That’s why she created a new app called “Sit With Us.” The app allows students to become “ambassadors” and signal that anyone around them is welcome to join their table. The app aims to prevent kids from being publicly rejected and considered as social outcasts by their peers– all the while making new friends. (via Huffington Post)

The e-commerce company that turned its customer service reps into problem solvers

Photo: Quartz

If companies like Amazon and Wayfair have anything to say about it, this is the end to the customer service era. These companies, among others, have done away with hiring “customer service personalities.” Instead, they’re hiring problem solvers. When people call in to companies’ customer service hotlines, they don’t just want to yell about their frustration with their product; they also want a solution. Wayfair has been going around to comic conventions to hire creative minds for their quick, problem-solving skills. The customer service fat has been cut out and issues are resolved much more quickly—with an average phone support response time at 45 to 90 seconds. (via Quartz)

Spendng $100 Million to Rethink U.S. High Schools

One of the most ambitious school overhaul programs just got major funding: Ten schools were given $10 million each to “rethink” schooling. XQ Institute provided the $100 million to schools across the country with proposals to change how schooling is conducted, nuts and bolts. The organization is backed by Laurene Powell Jobs, the late Steve Jobs’ wife. One of the schools that received the funding include a Massachusetts school without standard class periods and no differentiation of students by age. Another school in Los Angeles received a grant to properly support their student population, specifically students who are experiencing homeless or in foster care, by sharing locations around the city with medical or mental health centers and have mobile classrooms. New York City Brooklyn Laboratory Charter High School received the grant as well—to support the school day’s 8:30 a.m. to 5:15 p.m. length. (via New York Times)

Photo header: Huffington Post

The Philadelphia Citizen will only publish thoughtful, civil comments. If your post is offensive, not only will we not publish it, we'll laugh at you while hitting delete.

Be a Citizen Editor

Suggest a Story